In order for each client to obtain growth and development, it is imperative that client’s come to each scheduled lesson. It is also important that all clients come to a minimum of 5 lessons in order to give themselves and Coach André time to work together on new skills. Cancellation of a lesson must take place at least 48 hours before the scheduled lesson via text message or voicemail to Coach André. Any lesson that is cancelled less than 48 hours before the scheduled time will be considered an Active lesson and will count as redeemed and will not be eligible for reschedule or refund. All other lessons cancelled within 48hours or more, can be rescheduled with Coach André according to availability but will also not be eligible for refund.
*Exception: COVID-19. If you are ill with any potential COVID-19 symptoms, CALL Coach Andre ASAP- DO NOT come to the SwimSpa. 216.309.AQUA (2782)
Lessons for Children under the age of 10 years old can be cancelled within 24 hours due to illness, but will also not be eligible for refund. If a lesson for a child under age 10yrs of age is cancelled less than 24 hours in advance, that lesson will be considered an Active lesson and will count as redeemed and will not be eligible for reschedule or refund.
**Active lesson- The definition of an Active lesson is a Lesson that has been deemed ‘completed’.**
All no call, no show lessons will count as active lessons and will count as redeemed and will not be eligible for reschedule or refund.
More than 2 no call, no show lessons will count as forfeit of lessons, all future lessons will be cancelled by Coach André, removed from the calendar and all additional lessons will be lost and not eligible for reschedule or refund.
Tardiness: Anyone late to a lesson – whether 2 min or 10 minutes can participate, but Coach André will not stop the class nor start over, the client will start where they entered the lesson and/or class- complete the remainder of the active lesson/class as it stands, no time will be made up or rescheduled, no refund will be issued.