Swim-A-Thon- Medina

Cancellation Policy

Payment for lessons are good for 30 days for beginners. Lessons not taken within 30 days of payment receipt will be forfeited. Cancellation of a lesson must take place at least 48 hours before the scheduled lesson via text message or voicemail to Coach André. Any lesson that is cancelled less than 48 hours before the scheduled time will be considered an Active lesson and will count as redeemed and will not be eligible for reschedule or refund. All other lessons cancelled within 48 hours or more, can be rescheduled with Coach André according to availability but will also not be eligible for refund. **Active lesson- The definition of an Active lesson is a Lesson that has been deemed ‘completed’.** All No call, No show lessons will count as active lessons and will count as redeemed and will not be eligible for reschedule or refund. More than 2 no call, no show lessons will count as forfeit of lessons, all future lessons will be cancelled by Coach André, removed from the calendar and all additional lessons will be lost and not eligible for reschedule or refund. Tardiness: Anyone late to a lesson – whether 2 min or 10 minutes can participate, but Coach André will not stop the class nor start over, the client will start where they entered the lesson and/or class- complete the remainder of the active lesson/class as it stands, no time will be made up or rescheduled, no refund will be issued. PAYMENTS: Once received-No refunds, no exchanges, no cancellations, no exceptions. All paperwork, including but not limited to liability waivers for each participant must be completed before the client can participate in classes and/or lessons.

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